Refund & payment review policy
Draft policy. Mandatory legal rights apply; final refund terms must be reviewed before accepting live orders.
Before provisioning
Contact support if you need to cancel an order. Unpaid orders can be cancelled. A confirmed payment that cannot be fulfilled requires an agreed refund or alternative service; a refund is recorded only after it is actually sent.
After activation
Request a review if the delivered configuration differs from your order or the service cannot be provided. Eligibility depends on the issue, consumed service and applicable consumer law. No unconditional money-back promise is advertised.
Payment discrepancies
For underpayment, overpayment, expired invoices or a wrong network, submit the public transaction hash and contact support. Do not send top-ups without written instructions. Recovery from an unsupported network or token may be technically impossible.
Refund handling
A person verifies the original transfer and confirms a suitable refund address and network through the existing support conversation. Network fees and the exact refund amount are agreed before transfer. No guaranteed processing time is currently offered.